A Cloud Center of Excellence (COE) can provide multi/hybrid Cloud management and automation, DevOps, Site Reliability Engineering (SRE), CloudOps, and application migration and management.
Manage all Cloud needs and challenges
As enterprises implement increasingly complex Cloud solutions across multiple private and public Cloud-based technologies—providing the desired operational environments to drive business outcomes has become increasingly difficult. Mastech InfoTrellis is a leading and trusted partner to manage and take care of these complex Cloud operational environments for enterprises, across multiple industries. Mastech InfoTrellis offers several Cloud CoE Services and Solutions to operate and manage a range of complex Cloud technology solutions and environments. Leveraging industry-leading expertise in managing Cloud technology environments, clients can focus on getting the maximum business value out of their Cloud infrastructure.
Cloud infrastructure and application development
Mastech InfoTrellis provides an ongoing Managed Service to help clients manage Cloud environments and Cloud applications using best practices in Site Reliability Engineering (SRE) with a focus on HADR, security, tools, and processes. More.
The Service helps clients manage a unified Cloud management architecture for ongoing monitoring, creates a Cloud Management platform roadmap, and finally helps in the ongoing implementation and testing of Cloud Management platform components. The Service also enables the provisioning of Cloud infrastructure and application installation for custom cloud applications along with basic functional and integration testing. Mastech InfoTrellis has a range of offerings for IBM Cloud Pak for Data.
DevOps and SRE Support provide ongoing management of solution infrastructure and security in various on-premise and hybrid Cloud environments to support custom application development in the enterprise from supporting an More.
agile development methodology, deploying and managing automation tools to support continuous integration and continuous delivery (CI/CD), and manage continuous deployment to managing all other infrastructure operations. The Service provides 24x7 monitoring, administration, and maintenance along with provision, setup, and configuration. Some of the key highlights include network setup, firewall management, and set up of remote access.
Managed Cloud software solutions
Cloud Management Solution Support provides ongoing management and support of software solutions in various Cloud environments. With a comprehensive service offering, it takes care of setup and configuration to meet business value demands. More.
Some of the key highlights include – support for IBM, AWS, Azure, Oracle and other public and private Cloud technology providers. Installation and provisioning of all solution software along with 24x7 ticket-based support.
Cloud Management Operational Support provides ongoing management of infrastructure and security for solution environments. It takes care of provisioning, setup, and configuration, including hardening. The 24x7 monitoring, administration, and maintenance help the enterprise meet business continuity demands. More.
Some of the key highlights include network setup, firewall management, remote access, provisioning, security monitoring, penetration test, and risk mitigation.
Cloud Application Transformation, Maintenance and Management provides a set of services that empowers customer to take existing workloads, replatform them to a container-based Cloud architecture and offload the maintenance and management of the applications. More.
This offering includes the establishment of automated CI/CD pipeline tools and processes to speed development and deployment activities. The offering reduces the complexities of leveraging new Cloud IaaS (infrastructure as a Service) and architectural features for new and existing workloads, while allowing enterprise to focus on new business initiatives.
Simplifying Ticket Resolution with a Hybrid Cloud MDM Solution
A large, international grocer required monitoring and problem resolution of their MDM and Mulesoft integration services that were platformed in a hybrid Cloud environment.
Mastech InfoTrellis implemented and manages a 24X7 service desk that proactively identifies issues as well as monitors client-initiated service request tickets across a number of business units. The service desk resolves the issue tickets at levels 1, 2 and 3 (working with the software vendor) meeting defined service level requirements. The different services are platformed on the clients on-premise data centers and on commercial Cloud platforms.
Increased Customer Satisfaction while driving more revenues: An agile and responsive managed Cloud solution
A client in the travel and entertainment industry wanted to increase retention, repeat stays, and cross-sell services to on-site customers. In order to meet these goals, the client needed an analytical environment that would support everything from management reporting, agile dashboards, and predictive models.
Mastech InfoTrellis created an AWS-based Cloud environment that consolidated their information into an analytical data lake. From this data lake, customers were segmented and profiled, campaigns were measured, and executives can view budgets and goal attainment at a glance.
Mastech InfoTrellis not only implemented the application but provides long term infrastructure, database, and application support. Each day, monitors report the health of the system and support staff reacts to optimize performance, data quality, and user satisfaction. Users also call Mastech InfoTrellis if they have trouble creating a report, dashboard, or piece of analyses and we help them through the exercise or create it when time is of the essence.
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