Skip to content

Learn about our organization's purpose, values, and history that define who we are and how we make a difference.

Who we are


Discover how the Mastech InfoTrellis ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

1920X525 (1)

Streamline Operations with ServiceNow

Don’t just automate, innovate with us

Your roadmap to a robust ServiceNow experience

Organizations often embark on ServiceNow deployments fueled by aspirations for enhanced operational efficiency and growth. However, these initiatives can be hampered by implementation challenges and platform complexities.

Mastech addresses this gap with our ServiceNow Optimization and Roadmap (SOAR) methodology. This collaborative, four-step process rigorously assesses your current state, prioritizes critical needs, and defines a customized roadmap for achieving ServiceNow's full potential. Whether seeking immediate efficiency gains or strategic alignment, SOAR delivers results swiftly, typically within weeks or months.

Where workflow becomes business advantage

process efficiency-07 1

Accelerate workflow efficiency: Streamline operations and workflows and centralize data for enhanced efficiency by ensuring smooth collaboration and swift issue resolution.

automation and innovation-08 1

Enhance customer support experience: Leverage self-service options and AI-powered chatbots to automate request resolution, delivering quick responses and enhancing satisfaction effortlessly.

Gap-to-Goal roadmaps

Boost agent productivity: Equip your agents with real-time insights and smart guidance for swift case resolution and efficient management of customer issues.

ServiceNow Integrated Solutions

customer experience-01
Customer Experience

Identify opportunities to enhance customer interactions and foster stronger, long-lasting relationships.

it experience-02
IT Experience

Optimize operations by automating tasks and delivering top-tier digital experiences to users, ensuring efficiency and innovation. 

employee experience-03
Employee Experience

Create an exceptional work environment by equipping employees with tools that boost productivity and engagement. 

platform integration-04
Platform Integration

Streamline workflows, automate manual processes, and integrate external services across your organization for a seamless, connected experience.   

user centric portals-05
User-Centric Portals

Improve productivity and satisfaction among your users by enabling easy access to essential information and tools through intuitive portals, intranets, and mobile solutions anywhere, anytime. 

security and compliance-06
Security and Compliance

Leverage real-time data and automation to identify and mitigate threats, ensuring resilience and continuity in business operations. 


Customer Service Modernization Utilizing AI Assistants

Speak to an expert