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Blogs
Customer Service
How Agentic AI Bridges the Gap Between CRM and CX
For over two decades, enterprises have relied on CRM systems to manage customer ...
Data in Motion
Operational Efficiency Starts with Data. Here’s How
Operational efficiency isn’t just about cutting costs or speeding up workflows; it’s ...
AI Analytics and Data Sciences
NexusAI: Turning IT Service Management into a Proactive Business Capability
The ITSM paradox: Why modern enterprises are still struggling Despite the increasing ...
Data in Motion
Demystifying Data Products: A Lifecycle Approach
When we think of a smartphone, we instinctively understand its journey—from concept to ...
Data-as-an-Asset
Real-Time vs. Batch Processing in Data Warehousing: Finding the Right Fit for Your Data Strategy
In the era of always-on services and instant customer expectations, the speed at which ...
Data-as-an-Asset
AI Governance Demystified: Enabling Compliance, Innovation, and Stakeholder Trust
In the age of generative AI, the competitive frontier is no longer defined solely by who ...
Leveraging Internal Retail Media Networks to Advertise Supplier Products
Introduction A Retail Media Network is a platform that allows retailers to sell ...
Data Activation
How LLMs and Conversational Analytics Are Transforming Customer Service
The digital age has had its share of pros and cons, depending on who you ask. However, ...
Data-as-an-Asset
Inside the KYC Value Chain: How AI Transforms Risk, Efficiency, and Experience
Know Your Customer (KYC) processes are undergoing a fundamental transformation. What was ...
AI Analytics and Data Sciences
Predictive Analytics in Healthcare: The AI Advantage Explained
Introduction: The healthcare crossroads — predictive or reactive? For decades, the ...