Drive relevant, coordinated, consistent, and personalized customer experiences informed by analytics, across all interactions in Sales, Marketing, and Services.
CXaaS for specific Customer Experience needs
Mastech InfoTrellis, through AmberLeaf, has spent years working with clients across most industries to define, refine, and build relationship-based models by using customer data and insights having executed on more than 1900 customer experience projects. Clients can leverage this expertise directly by partnering with Mastech InfoTrellis through a well-designed Customer Experience as a Service (CXaaS) offering tailored to their specific needs.
With CXaaS, organizations can switch their focus from running CX solutions to checking things that might go wrong, monitor for behaviors that they weren’t aware of, and develop deep insights into the health of the customer base, detecting early signs of customer issues. Organization behaviors shift to an outside-in perspective. Turning all customer data into actionable strategies becomes ingrained within the policies and procedures of successful operations.
Improve the experience across all touchpoints
Customer touch-points across multi-channel end-to-end customer journey
At the heart of the Mastech InfoTrellis CXaaS is the management of a clients’ Sales, Marketing, Customer Service, and information applications to optimize customer interactions and meet customer expectations. CXaaS takes a holistic view across all customer-facing applications, and together with Advanced Analytics, provides critical customer insights that allow clients to focus on actions that drive specific desired outcomes. CXaaS may include a CX Center of Excellence (CX CoE), with dedicated Mastech InfoTrellis personnel embedded within the client’s organization to drive Customer Experience Excellence.
A value driven CX framework to drive Customer Experience excellence across enterprises
Manage CX strategy, policy, technology, data
EIH Ecosystem – A network approach to create new values at speed. Deliver trusted enterprise intelligence on a cloud-based platform with 24×7 managed service
Other Customer Experience Service Offerings: