- Architecting Intelligence
- Data Management
- Data Engineering
- Data Science
- Customer Experience
- Cloud Services
A wall-to-wall customer experience service to transform your enterprise culture to become customer-centric. Define, refine, and build relationship-based models using customer data and insights. Switch your focus from running Customer Experience solutions to checking things that might go wrong, monitor for behaviors that they weren’t aware of, and develop deep insights into the health of the customer base, detecting early signs of customer issues.
Turning all customer data into actionable strategies becomes ingrained within the policies and procedures of successful operations.
Desired outcome – Identify the expected outcomes contributing to a positive customer experience
Measured results – Determine how to measure the results of the desired outcome
Customer impact - Determine the strategy and policies that impact the outcome of the customer experience
Business impact – Determine the strategy and policies that impact the outcome to the business
Managed solutions – Develop the technology and data to support the desired outcome
Managed outcomes –Analyze the results and impact of the expected outcome, and make corrective recommendations
Plan campaigns, branding alignment strategy, and digital CX strategy along with campaign development, cross channel marketing, and mobility.
Perform sales analysis, territory review, and pricing optimization. Enterprises can also engage in process optimization, pipeline analysis, and forecasting along with sales lead management, territory planning, and commissions.
Manage your customer journey by monitoring channel preferences, channel transition, omnichannel engagement, contact center engagement, and knowledge management.
Leverage Customer Experience Analytics for Strategy, Governance, Technology, and Connected Data Architecture for specific services.
Deliver trusted enterprise intelligence on a cloud-based platform with 24×7 managed service