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Stories of our customer success
Discover our repository of case studies that showcase real-world examples of how we are modernizing data for customers.
70% Reduction in Integration Issues and Better Uptime with Managed Services
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Highlights
20% reduction in support tickets, indicating improved system performance.
70% decrease in integration issues, enhancing system monitoring and functionality.
Increased usage of self-service forms and data extract dashboards, streamlining operations.
Overview
Mastech InfoTrellis provided the client with comprehensive 24/5 Production Support and managed services to address critical issues like system downtime, latency, and user and data errors. A proactive approach was taken to identify and prevent recurring errors by implementing an error prevention framework. We made continuous enhancements to ensure seamless system operations across various geographical areas, guaranteeing minimal downtime.
Client
A Leading Global Healthcare Device Manufacturer
Geography
North America/EMEA/APAC
Industry
Healthcare
Tech Stack
Oracle Service Cloud and Oracle Intelligent Advisor
The Challenges
- The client wanted to ensure continuous system monitoring and enhancement to support various geographical areas without downtime.
- They also wanted to address three businesses' diverse compliance requirements based on their regions.
- The client sought to maintain synchronization between multiple application instances across development, UAT, and production environments.
- They needed continuous system updates to meet new product and language requirements and country-related compliance needs.