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Past Webinars

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NexusAI: From Tickets to Outcomesarrow-icon

Learn about Mastech’s value-driven differentiation and how we accelerate your AI outcomes.

    Who we are

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    Discover how the Mastech ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

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    Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

    On-demand Webinars

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    Customer Service Modernization Utilizing AI Assistantsarrow

    Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

    70% Reduction in Integration Issues and Better Uptime with Managed Services

    Highlights

    20% reduction in support tickets, indicating improved system performance.

    70% decrease in integration issues, enhancing system monitoring and functionality.

    Increased usage of self-service forms and data extract dashboards, streamlining operations.

    Overview

    Mastech InfoTrellis provided the client with comprehensive 24/5 Production Support and managed services to address critical issues like system downtime, latency, and user and data errors. A proactive approach was taken to identify and prevent recurring errors by implementing an error prevention framework. We made continuous enhancements to ensure seamless system operations across various geographical areas, guaranteeing minimal downtime.

    Client

    A Leading Global Healthcare Device Manufacturer

    Geography

    North America/EMEA/APAC

    Industry

    Healthcare

    Tech Stack

    Oracle Service Cloud and Oracle Intelligent Advisor

    Tags: Managed Services

    The Challenges

    • The client wanted to ensure continuous system monitoring and enhancement to support various geographical areas without downtime.

    • They also wanted to address three businesses' diverse compliance requirements based on their regions.

    • The client sought to maintain synchronization between multiple application instances across development, UAT, and production environments.

    • They needed continuous system updates to meet new product and language requirements and country-related compliance needs.