Skip to content

Learn about our organization's purpose, values, and history that define who we are and how we make a difference.

Who we are


Discover how the Mastech InfoTrellis ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

70% Reduction in Integration Issues and Better Uptime with Managed Services


20% reduction in support tickets, indicating improved system performance.

70% decrease in integration issues, enhancing system monitoring and functionality.

Increased usage of self-service forms and data extract dashboards, streamlining operations.


Mastech InfoTrellis provided the client with comprehensive 24/5 Production Support and managed services to address critical issues like system downtime, latency, and user and data errors. A proactive approach was taken to identify and prevent recurring errors by implementing an error prevention framework. We made continuous enhancements to ensure seamless system operations across various geographical areas, guaranteeing minimal downtime.


A Leading Global Healthcare Device Manufacturer


North America/EMEA/APAC



Tech Stack

Oracle Service Cloud and Oracle Intelligent Advisor

Tags: Managed Services

The Challenges

  • The client wanted to ensure continuous system monitoring and enhancement to support various geographical areas without downtime.

  • They also wanted to address three businesses' diverse compliance requirements based on their regions.

  • The client sought to maintain synchronization between multiple application instances across development, UAT, and production environments.

  • They needed continuous system updates to meet new product and language requirements and country-related compliance needs.