Optimize Customer Experience across Sales, Service, and Marketing with relevant, coordinated, consistent, and personalized experiences informed by analytics.
Drive superior Customer Experience outcomes
Mastech InfoTrellis, with its recent acquisition of AmberLeaf Consulting, has added substantial depth in Customer Experience Services. AmberLeaf brings significant capabilities and experience to Mastech InfoTrellis in the area of Customer Experience. AmberLeaf is one of the pioneers in Customer Experience Services having delivered over 1,900 projects over the years.
AmberLeaf also happens to be the only firm in the industry to provide managed services for Sales, Marketing, Customer Service, CX Strategy, and Information applications across a multitude of Cloud-Based applications. Below are the highlights and expertise from each of these areas.
A Customer Experience CoE can help!
A holistic strategy for Customer Experience
Delight customers with a holistic Customer Experience strategy across the enterprise
Customer Experience Data and Analytics
Analytics enables a data-driven strategy for Customer Experience
Drive high levels of customer engagement with a data-driven customer experience approach across all channels of interaction.
A data-driven customer experience approach across all channels of interaction
Roadmaps, Accelerators and CXaaS
An Integrated Customer Experience Improves B2B Contact Center Efficiencies by Nearly 85%
Mastech InfoTrellis recently collaborated with an Auto Supply organization that serves car dealerships across the United States to streamline their contact center solution into an integrated suite with chat, email, knowledge, customer portal, and telephony capabilities. The integrated Customer Experience solution enabled the Customer Service Representatives to have a consolidated, holistic, 360-degree view of Orders, Account, and Delivery Sche
Facilitating Positive Experiences Across a University’s Departments, Channels, and Devices
Mastech InfoTrellis recently helped a University that faced disconnected support processes supported by various technologies, which resulted in fragmented student interactions. Mastech InfoTrellis configured and integrated critical student data from university systems and developed the training program to educate departmental staff on meeting the ever-changing demands of their students.
As a result of the efforts, the flexibility of CX
Multi-Channel Customer Experience Reduces B2C Contact Center Costs by Over 20%
Mastech InfoTrellis recently collaborated with one of the largest beauty supply retailers that experienced rapid growth over the years and found itself having multiple systems that offer similar functionality in their contact centers.
Mastech InfoTrellis solution addressed their issues to decrease operational costs and reduce phone and email volumes with a robust knowledge base tool, web self-service smart assistance, and intelligent in
Customer Experience Service Offerings: