An Integrated Customer Experience Improves B2B Contact Center Efficiencies by Nearly 85%

Mastech InfoTrellis recently collaborated with an Auto Supply organization that serves car dealerships across the United States to streamline their contact center solution into an integrated suite with chat, email, knowledge, customer portal, and telephony capabilities. The integrated Customer Experience solution enabled the Customer Service Representatives to have a consolidated, holistic, 360-degree view of Orders, Account, and Delivery Sche

Facilitating Positive Experiences Across a University’s Departments, Channels, and Devices

Mastech InfoTrellis recently helped a University that faced disconnected support processes supported by various technologies, which resulted in fragmented student interactions. Mastech InfoTrellis configured and integrated critical student data from university systems and developed the training program to educate departmental staff on meeting the ever-changing demands of their students.

As a result of the efforts, the flexibility of CX

Multi-Channel Customer Experience Reduces B2C Contact Center Costs by Over 20%

Mastech InfoTrellis recently collaborated with one of the largest beauty supply retailers that experienced rapid growth over the years and found itself having multiple systems that offer similar functionality in their contact centers.

Mastech InfoTrellis solution addressed their issues to decrease operational costs and reduce phone and email volumes with a robust knowledge base tool, web self-service smart assistance, and intelligent in