CUSTOMER EXPERIENCE

Optimize Customer Experience across Sales, Service, and Marketing with relevant, coordinated, consistent, and personalized experiences informed by analytics.

Drive superior Customer Experience outcomes

Mastech InfoTrellis, with its recent acquisition of AmberLeaf Consulting, has added substantial depth in Customer Experience Services. AmberLeaf brings significant capabilities and experience to Mastech InfoTrellis in the area of Customer Experience. AmberLeaf is one of the pioneers in Customer Experience Services having delivered over 1,900 projects over the years. AmberLeaf also happens to be the only firm in the industry to provide managed services for Sales, Marketing, Customer Service, CX Strategy, and Information applications across a multitude of Cloud-Based applications. Below are the highlights and expertise from each of these areas.

A Customer Experience CoE can help!

CX Strategy

Advise, Define and Coach

CX Operational Strategy to align corporate goals to achieve Customer Experience expectations

CX Policy

Assess, Define and Refine

CX governing process and procedures to support the strategy and offer guidance to achieve stated benefits

CX Technology

Design, Implement and Manage

CX technologies that enable customer experience to meet the increasing demands of customer’s expectations

Customer Experience data

CX Data

Aggregate, Clean, Analyze and Manage

CX data, infrastructure, and integrations that support improvements and enhancements that quickly address customer expectations

A holistic strategy for Customer Experience

Delight customers with a holistic Customer Experience strategy across the enterprise

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Sales Optimization

Enhance close rates through better access to data and analytics.

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Marketing Optimization

Attract, nurture, convert, and satisfy more customers through highly personalized messaging supported by automated solutions.

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Customer Service Optimization

Optimize the customer’s omnichannel experience through self-service, agent-based interactions, and your mobile field service.

Customer Experience Data and Analytics

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Analytics enables a data-driven strategy for Customer Experience

Drive high levels of customer engagement with a data-driven customer experience approach across all channels of interaction.

Roadmaps, Accelerators and CXaaS

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Create an effective roadmap to drive better Customer Experiences across the enterprise. Read more.

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Mastech Infotrellis Accelerators reduce time to value for multiple client Customer Experience projects at a lower cost.
Read more.

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Leverage Mastech InfoTrellis AmberLeaf’s deep expertise tailored to managing specific client needs across all aspects of Customer Experience. Read more.

Success Story

Multi-Channel Customer Experience Reduces B2C Contact Center Costs by Over 20%

Mastech InfoTrellis recently collaborated with one of the largest beauty supply retailers that experienced rapid growth over the years and found itself having multiple systems that offer similar functionality in their contact centers.

Mastech InfoTrellis solution addressed their issues to decrease operational costs and reduce phone and email volumes with a robust knowledge base tool, web self-service smart assistance, and intelligent interaction routing.

Read the full story

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An Integrated Customer Experience Improves B2B Contact Center Efficiencies by Nearly 85%

Mastech InfoTrellis recently collaborated with an Auto Supply organization that serves car dealerships across the United States to streamline their contact center solution into an integrated suite with chat, email, knowledge, customer portal, and telephony capabilities.

The integrated Customer Experience solution enabled the Customer Service Representatives to have a consolidated, holistic, 360-degree view of Orders, Account, and Delivery Schedules and better understand the types of inquiries from customers.

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Facilitating Positive Experiences Across a University’s Departments, Channels, and Devices

Mastech InfoTrellis recently helped a University that faced disconnected support processes supported by various technologies, which resulted in fragmented student interactions. Mastech InfoTrellis configured and integrated critical student data from university systems and developed the training program to educate departmental staff on meeting the ever-changing demands of their students

As a result of the efforts, the flexibility of CX Cloud solutions, and the vision of the university, they are now able to easily facilitate positive student experiences across each department, channel, and device.

Read the full story

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To learn more about Mastech InfoTrellis Customer Experience Services – Join the conversation. Click here.

Customer Experience Service Offerings:

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