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Past Webinars

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NexusAI: From Tickets to Outcomesarrow-icon

Learn about Mastech’s value-driven differentiation and how we accelerate your AI outcomes.

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    Discover how the Mastech ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

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    Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

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    Blogs

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    Why Master Data Management Still Matters in the...
    By Einstein Ruiz | 3 min read

    The rapid rise of AI has convinced many that Master Data Management (MDM) is yesterday’s problem....

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    Designing PIM for the Long Game: Architecture...
    By Omar Chughtai | 3 min read

    Product Information Management (PIM) is at the heart of modern digital business, impacting...

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    Blogs

    Customer Service

    How Agentic AI Bridges the Gap Between CRM and CX

    By Marketing Team4 min read
    For over two decades, enterprises have relied on CRM systems to manage customer ...
    Customer Service

    Moving from Agentic AI Theory to Real CX Results

    By Marketing Team6 min read
    In recent years, artificial intelligence has made its way into nearly every conversation ...
    Customer Service

    AI-Powered Customer Service: A New Era of Exceptional Experiences

    By Blake Hines4 min read
    Customer service is often regarded as one of the most stressful professions in the world. ...
    Customer Service

    Generative AI's Growing Pains: Challenges in Data, Cost, and Ethics

    By Rishabh Mathur3 min read
    It has been over 2 years since ChatGPT launched to the public in November 2022. Ever ...
    Customer Service

    Creating Seamless Customer Experiences with AI-Powered Automation

    By Blake Hines5 min read
    Modern-day customers demand exceptional experiences across all touchpoints. Customers ...
    Customer Service

    Automating Customer Service with GenAI: A Guide

    By Blake Hines7 min read
    Today, customer service is as important as any product. Convenience, better service, and ...
    Customer Service

    Choosing the Right GenAI Model for Your Customer Service Needs

    By Blake Hines4 min read
    Today's customers expect lightning-fast responses, 24/7 availability, and personalized ...
    Data Activation Customer Service

    Unleashing Success: 7 Key Metrics to Monitor for a Chatbot Implementation

    By Anuj Behl3 min read
    In the world of Customer Experience (CX), chatbots have become a game-changer, enhancing ...
    Data Activation Customer Service

    Business Benefits of Integrating Sales and Marketing Data with Customer Contact Center

    By Arun Prakash Rajendran2 min read
    Overview In a data-driven world, customer experience is no longer limited to just ...
    Data Activation Customer Service

    Crafting a Customer-Centric Journey: 12 Key Questions for Building a CX Roadmap

    By Craig Daniels4 min read
    Overview In today's dynamic business landscape, delivering exceptional customer ...