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Featured

Data-as-an-Asset

Pioneering the Future: Your Guide to a Next-gen...

By Data Management Team | 3 min read

Introduction

A recent survey by Gartner found that 54% of organizations plan to move their Data...

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Featured

Data-as-an-Asset

Data Lake Platform Foundation and Architecture...

By Prabhu R Chennupati | 3 min read

An enterprise data lake for modern analytics and business intelligence (BI) involves storing and...

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Blogs

Customer Service

Creating Seamless Customer Experiences with AI-Powered Automation

By Blake Hines5 min read

Modern-day customers demand exceptional experiences across all touchpoints. Customers ...

Customer Service

Automating Customer Service with GenAI: A Guide

By Blake Hines7 min read

Today, customer service is as important as any product. Convenience, better service, and ...

Customer Service

Choosing the Right GenAI Model for Your Customer Service Needs

By Blake Hines4 min read

Today's customers expect lightning-fast responses, 24/7 availability, and personalized ...

Data Activation Customer Service

Unleashing Success: 7 Key Metrics to Monitor for a Chatbot Implementation

By Anuj Behl3 min read

In the world of Customer Experience (CX), chatbots have become a game-changer, enhancing ...

Data Activation Customer Service

Business Benefits of Integrating Sales and Marketing Data with Customer Contact Center

By Arun Prakash Rajendran2 min read

Overview In a data-driven world, customer experience is no longer limited to just ...

Data Activation Customer Service

Crafting a Customer-Centric Journey: 12 Key Questions for Building a CX Roadmap

By Craig Daniels4 min read

Overview In today's dynamic business landscape, delivering exceptional customer ...