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Past Webinars

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NexusAI: From Tickets to Outcomesarrow-icon

Learn about Mastech’s value-driven differentiation and how we accelerate your AI outcomes.

    Who we are

    why-we-are

    Discover how the Mastech ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

    Learn more about us arrow

    Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

    On-demand Webinars

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    Customer Service Modernization Utilizing AI Assistantsarrow

    Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

    On-demand webinar

    Customer Service Modernization Utilizing AI Assistants

    #MastechTalks

    Explore the role of AI Assistants in Customer Service Modernization

    In today's competitive landscape, CSM plays a key role in enhancing customer experience. A positive customer service experience fosters long-term relationships, driving repeat business and brand advocacy. However, to meet evolving customer demands, modernizing customer service is essential. Utilizing AI assistants enables businesses to provide round-the-clock support while empowering human agents to tackle complex issues effectively, enhancing overall operational efficiency. Watch the webinar to delve into how we work with customer service organizations by utilizing modern AI-assisted chatbot solutions.

    Key Takeaways

    Business Benefits of AI Assistants Business Benefits of AI Assistants

    Discover the tangible business benefits of utilizing customer-facing conversational AI chatbots, including enhanced efficiency, improved customer satisfaction, and increased sales opportunities. Learn about common use cases that deliver significant ROI.

      
    Real-world Demo and Future Outlook Real-world Demo and Future Outlook

    Witness a live demo of a real customer service AI Assistant to understand its capabilities firsthand. Gain insights into the future of AI Assistants in customer service and how they will continue to evolve to meet the changing needs of businesses and customers alike.

      
    Insights from Industry Experts Insights from Industry Experts

    Gain insights from Mastech InfoTrellis's Customer Experience team, boasting decades of experience and numerous partner awards in the customer service domain. Learn from their wealth of knowledge and expertise in implementing AI solutions.

      
    CSM-Webinar---May-1

    Target Audience

    • Customter Success Officer
    • UI/UX Professionals
    • Chief Marketing Officer
    • Chief Technology Officer
    • Chief Information Officer
    • Chief Digital/Data Officer
    • Digital Marketing Professionals

    Our Speakers

    Blake-Hines
    Blake Hines

    GM and VP, CX Practice,

    Mastech InfoTrellis
    Anuj-Behl
    Anuj Behl

    Consulting Architect,

    Mastech InfoTrellis

    Insights

    3 6
    Blogs

    Unleashing Success: 7 Key Metrics to Monitor for a Chatbot Implementation

    In the world of Customer Experience (CX), chatbots have become a game-changer, enhancing...

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    1 6
    Blogs

    Business Benefits of Integrating Sales and Marketing Data with Customer Contact Center

    In a data-driven world, customer experience is no longer limited to just listening to the...

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    2 6
    Blogs

    Crafting a Customer-Centric Journey: 12 Key Questions for Building a CX Roadmap

    In today's dynamic business landscape, delivering exceptional customer experiences...

    Read More
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    How to utilize AI assistants by modernizing customer service

    Speak with our Experts