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On-demand webinar

Customer Service Modernization Utilizing AI Assistants


Explore the role of AI Assistants in Customer Service Modernization

In today's competitive landscape, CSM plays a key role in enhancing customer experience. A positive customer service experience fosters long-term relationships, driving repeat business and brand advocacy. However, to meet evolving customer demands, modernizing customer service is essential. Utilizing AI assistants enables businesses to provide round-the-clock support while empowering human agents to tackle complex issues effectively, enhancing overall operational efficiency. Watch the webinar to delve into how we work with customer service organizations by utilizing modern AI-assisted chatbot solutions.

Key Takeaways

Business Benefits of AI Assistants Business Benefits of AI Assistants

Discover the tangible business benefits of utilizing customer-facing conversational AI chatbots, including enhanced efficiency, improved customer satisfaction, and increased sales opportunities. Learn about common use cases that deliver significant ROI.

Real-world Demo and Future Outlook Real-world Demo and Future Outlook

Witness a live demo of a real customer service AI Assistant to understand its capabilities firsthand. Gain insights into the future of AI Assistants in customer service and how they will continue to evolve to meet the changing needs of businesses and customers alike.

Insights from Industry Experts Insights from Industry Experts

Gain insights from Mastech InfoTrellis's Customer Experience team, boasting decades of experience and numerous partner awards in the customer service domain. Learn from their wealth of knowledge and expertise in implementing AI solutions.


Target Audience

  • Customter Success Officer
  • UI/UX Professionals
  • Chief Marketing Officer
  • Chief Technology Officer
  • Chief Information Officer
  • Chief Digital/Data Officer
  • Digital Marketing Professionals

Our Speakers

Blake Hines

GM and VP, CX Practice,

Mastech InfoTrellis

Anuj Behl

Consulting Architect,

Mastech InfoTrellis


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In the world of Customer Experience (CX), chatbots have become a game-changer, enhancing...

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In a data-driven world, customer experience is no longer limited to just listening to the...

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In today's dynamic business landscape, delivering exceptional customer experiences...


How to utilize AI assistants by modernizing customer service