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Stories of our customer success
Discover our repository of case studies that showcase real-world examples of how we are modernizing data for customers.
Oracle-Powered Automation: Elevating Work Order Efficiency
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Highlights
Improved exception management and automated time-based routing
Proactive forecasting based on resource availability, region, and product specifics
Enhanced real-time visibility into field operations and streamlined job assignment
Overview
Mastech InfoTrellis collaborated with a leading automation solutions provider to address manual work order inefficiencies hindering their $400 million sales growth target. The solution integrated Oracle's Field Service Cloud and Service Cloud, automating the work order process and optimizing resource planning, resulting in improved workforce visibility, real-time monitoring, and continuous performance optimization.
Client
A Leading Automation Solutions Provider
Geography
North America
Industry
Factory Automation
Tech Stack
Oracle solutions
The Challenges
- Inefficient manual work order management hindered achieving a $400 million sales goal
- Streamlining workflows for on-site activities and work order planning was challenging amid global service network expansion
- The legacy broadcasting system lacked acknowledgment support and rich media capabilities for effective communication
- Strategic planning was required to address elevated costs and training time concerns