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Oracle-Powered Automation: Elevating Work Order Efficiency



Improved exception management and automated time-based routing


Proactive forecasting based on resource availability, region, and product specifics


Enhanced real-time visibility into field operations and streamlined job assignment


Mastech InfoTrellis collaborated with a leading automation solutions provider to address manual work order inefficiencies hindering their $400 million sales growth target. The solution integrated Oracle's Field Service Cloud and Service Cloud, automating the work order process and optimizing resource planning, resulting in improved workforce visibility, real-time monitoring, and continuous performance optimization.   


A Leading Automation Solutions Provider


North America


Factory Automation

Tech Stack

Oracle solutions

Tags: BI tools IBM Cognos Analytics

The Challenges

  • Inefficient manual work order management hindered achieving a $400 million sales goal  

  • Streamlining workflows for on-site activities and work order planning was challenging amid global service network expansion 

  • The legacy broadcasting system lacked acknowledgment support and rich media capabilities for effective communication 

  • Strategic planning was required to address elevated costs and training time concerns