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Personalizing patient interaction through advanced analytics 


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Real-time patient data access and evaluation improved, ensuring prompt and accurate responses to patient needs

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The platform facilitated the creation of new wellness programs in a cost-effective manner, enhancing patient interaction

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Overall patient interaction and experience were elevated, contributing to increased customer retention


Mastech InfoTrellis collaborates with a prominent Healthcare Provider in North America, transforming patient interactions through optimized data utilization. This case study delves into the challenges faced, the innovative solutions implemented, and the remarkable outcomes achieved.  


Leading Healthcare Provider


North America



Tech Stack

Customer Engagement Platform

Tags: BI tools IBM Cognos Analytics

The Challenges

  • Inefficient patient information access hindered prompt responses, impacting patient interaction

  • Manual processes, outdated technology, and limited data visibility decreased staff productivity and hampered data integration 

  • The need to re-activate elective procedures post-Covid demanded swift marketing initiatives and reduced customer acquisition costs