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Stories of our customer success
Discover our repository of case studies that showcase real-world examples of how we are modernizing data for customers.
Online Pet Retailer: 20% Boost in Productivity and Cost Reduction
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Highlights
Achieved nearly a 20% increase in broadcasting and agent productivity
Reduced admin time and effort through advanced notification management within the same UI
Enhanced communication with rich-text notifications, including images and links
Overview
Mastech InfoTrellis empowered the client to enhance communication with its customer base by upgrading the user interface for critical notifications and surveys. The transformation enabled timely and visually rich notifications, departing from traditional text broadcasting.
Client
An Online Pet Product Retailer
Geography
Not specified
Industry
Retail
Tech Stack
Oracle B2C Service, Advanced Broadcast Notification Center
The Challenges
- The client's system only allowed plain text notifications without acknowledgment support
- A more efficient and reliable tool was needed to broadcast company announcements, surveys, and action items through the B2C Browser UI
- The tool was expected to support rich-media content, including images, formatting, and links (even links for survey responses)