Customer Experience Services

Boost profitability and increase revenue with exceptional CX

Let's talk about how we can work with you

Drive omnichannel growth with AI-driven customer experiences

Drive your business growth with a winning customer experience strategy that places intelligent analytics at its core. Build a strong relationship with your existing and potential customers by optimizing customer interactions across sales, service, and marketing to produce realistic ROIs. Here is a holistic solution to create personalized customer experiences powered by real-time insights mined from multiple customer data sources. 

CX Center of Excellence for a 360-degree impact
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CX Strategy

Advise, Define and Coach

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CX Technology

Design, Implement and Manage

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CX Policy

Assess, Define and Refine

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CX Data

Aggregate, Clean, Analyze and Manage

Plug CX capabilities into critical areas of your business
Sales Augmentation
Sales optimization

Enhance close rates by creating personalized experiences with better access to customer data and analytics.

Marketing Automation
Marketing optimization

Attract, nurture, convert, and satisfy more customers through highly personalized messaging with our marketing automation services.

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Customer Service Optimization

Manage an omnichannel customer experience across self-service, agent-based interactions, mobile field service, and more.

Make every customer interaction count with Data and Analytics

Empower your business to deliver superior customer experiences throughout the buyer journey with our analytics-driven solution. Here’s our approach to creating a rewarding customer experience strategy. 

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Our Customer Experience Services for distinct customer needs
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Customer Experience Advisory Services

Develop a practical roadmap to drive better customer experiences across different channels.

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Customer Experience Accelerators

Reduce time-to-market for multiple customer experience projects at a lower cost.

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Customer Experience as a Service (CXaaS)

Optimize customer experience across all channels including self-service, mobile field service, agent-based interactions, and more.

Success Stories

Integrated Suite For Contact Center Solution

Mastech InfoTrellis recently collaborated with an Auto Supply organization that serves car dealerships across the United States to streamline...

Consolidated Platform to Manage Student Interactions

Mastech InfoTrellis recently helped a University that faced disconnected support processes supported by various technologies, which resulted in...

Multi-Channel Experience for E-Commerce

Mastech InfoTrellis recently collaborated with one of the largest beauty supply retailers that experienced rapid growth over the years and found...

Customer Experience Platform for a Leading Factory Automation Solution Provider

Mastech InfoTrellis recently helped an industry-leading automation solutions provider in North America create an exceptional customer experience...

A Leading South American Insurance Company

Mastech InfoTrellis recently helped a leading South American Insurance company reduce the time needed to quote auto insurance from 25 minutes to...
Insights
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Blog

The Power of Customer Journey Mapping

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Blog

Modernize Customer Experience with Oracle

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Podcast

Customer Experience Unleashed

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Webinar

Customer Experience in the face of increased scrutiny

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Blog

Big Data in CPG: Enabling personalized CX for a big future

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Blog

AI Accelerators for a Better Electric Vehicle Usage Experience

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Let's talk about what our CX offering can do for your business