Skip to content

Learn about our organization's purpose, values, and history that define who we are and how we make a difference.

Who we are


Discover how the Mastech InfoTrellis ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

Table of Content

Targeted Marketing in the Age of ChatGPT


Targeted marketing effectively breaks down the larger market into smaller groups, considering factors like age, interests, behavior, and location. This smart approach allows businesses to craft personalized messages that truly resonate with their chosen audience. The beauty of it lies in the efficiency it brings, helping companies use their resources wisely by concentrating efforts on those most likely to become loyal customers. It's the art of making marketing effective, tailored, and impactful.

With ChatGPT entering the picture, targeted marketing has been heavily revolutionized, with businesses experiencing real-time context-aware insights. This powerful tool goes beyond conventional segmentation, allowing companies to engage in dynamic, natural conversations with their audience.

Marketing evolution

Pre-internet age

Before the internet transformed communication, marketing strategies relied heavily on word of mouth, newspaper ads, magazines, posters, and direct mail. This marked the inception of mass marketing, where reaching a broad audience was the primary goal.

Digital age - internet

The advent of the internet revolutionized marketing, shifting from traditional methods to email campaigns. However, this phase primarily involved mass marketing, needing more precision of targeted approaches.

Digital age - mobile

As society transitioned into the mobile age, marketing strategies adapted to include SMS and push notifications. During this period, companies began collecting data to inform their marketing efforts, laying the groundwork for more personalized approaches.

Targeted marketing age

The emergence of targeted marketing marked a significant shift in focus. It involved understanding customer behavior and delivering tailored content at the right time. For instance, if a customer showed interest in an auto loan through online activities, targeted marketing could present them with a compelling offer, increasing the likelihood of conversion. This era began with the proliferation of the internet and the subsequent data collection practices adopted by companies.

On-demand webinar

Customer Service Modernization Utilizing AI Assistants

Watch now
Data Modernization


Machine learning age

The next phase introduced machine learning (ML), where vast amounts of data were fed into models that analyzed customer behavior, interests, and needs to generate targeted results. Simultaneously, the concept of Customer 360 data gained prominence, allowing businesses to comprehend the makeup of their customer base. This data-driven approach empowered marketers to create efficient models, optimizing content delivery and minimizing expenses on non-convertible audiences.

ChatGPT and the future of marketing

The latest milestone in marketing evolution is marked by the integration of ChatGPT, a powerful language model developed by OpenAI. ChatGPT, powered by advanced language models, takes a revolutionary leap forward by automating tasks that were traditionally performed manually. It excels at comprehending customer behaviors, interests, and needs, constructing a comprehensive Customer 360 profile.

The essential advantage lies in ChatGPT's ability to adapt and evolve its understanding of customers in real-time autonomously. By processing vast amounts of data, it streamlines the marketing process, enabling faster and more effective campaigns. ChatGPT augments marketing speed and enhances its precision by delivering content that resonates with individual customers.

The ability of ChatGPT to comprehend and respond to user inputs in a natural and contextually relevant manner enhances the precision of targeted marketing efforts. This real-time adaptability ensures businesses stay attuned to evolving customer needs, resulting in a more agile and effective marketing strategy.


ChatGPT represents a game-changing tool for marketers, freeing them from manual tasks and revolutionizing the way customer data is leveraged. It also enhances the precision and effectiveness of marketing efforts, fostering a more meaningful connection with the intended audience. With the power of ChatGPT, marketers can propel their strategies into the future, ensuring a more personalized, efficient, and impactful approach to real-time targeted marketing.

The marketing industry is not the only sector where ChatGPT is making waves; there are different industries, such as the stock market. Beyond its main uses, ChatGPT is proving adaptable and robust in understanding complex data, especially in analyzing market trends. This isn't just a momentary shift; it hints at a future where ChatGPT's abilities will go beyond specific industries, promising more efficiency and smarter decision-making across the spectrum.


Dennis Gandhi

Dennis, an expert Enterprise Solution Architect, specializes in real-time marketing. With a background in Java and AWS technologies, he innovatively crafts solutions to meet evolving enterprise needs. Passionate about using technology for business success, Dennis consistently optimizes solutions for maximum impact in the dynamic realm of real-time marketing.