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Stories of our customer success
Discover our repository of case studies that showcase real-world examples of how we are modernizing data for customers.
Optimizing Customer Journey: Home Warranty Service Excellence
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Highlights
Unified service platform with Oracle Field Service Cloud integration
Improved time tracking for investigations, leading to cost reductions
Tight integration of claim processing recommendations with Peoplesoft
Overview
Mastech InfoTrellis collaborated with a leading home warranty provider in North America to improve the customer experience by streamlining claims management. Leveraging the Oracle Field Service platform, our solution aimed to expedite the resolution process from claim submission to resolution.
Client
A leading home warranty provider
Geography
North America
Industry
Home Warranty
Tech Stack
Oracle Field Service Platform Integration
The Challenges
- Lack of seamless coordination between the claim filing process and the assignment of personnel to investigate the claim
- Investigators faced challenges due to inadequate information about the submitted claims, impacting the efficiency of the investigation process
- Excessive time taken to assign investigations after claim submissions, leading to prolonged waiting times for customers seeking resolution