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Value Chain of Data

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A Modern and Versatile MDM Hub Built within 18 Months, Saving 30% of Execution Time
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50% Reduction in TCO with Data Ecosystem Modernizationarrow

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Discover how the Mastech InfoTrellis ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

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Customer Service Modernization Utilizing AI Assistantsarrow

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India

India

India

India

United States

Canada

Improved Business Experience with an End-to-end Customer Self-service Ecosystem

Highlights

24x5 coverage with weekend support provided for all client geographies

15% QoQ reduction in incidents by addressing long-standing issues

Enhanced capacity of L3 support by reducing the time spent on L1/L2 support

Overview

We partnered with a leading medical device manufacturer to enhance their business experience with data modernization and an improved customer service ecosystem. We optimized their customer service through a comprehensive managed services program, implemented efficient DataOps practices, and enhanced data quality management. We expanded the platform's capabilities by prioritising critical business backlogs, enabling the organization to drive growth and deliver superior customer service

Client

A leading medical device manufacturer

Geography

Americas, EMEA, & APAC

Industry

Healthcare

Tech Stack

Oracle B2C Service CRM, Reltio MDM , Smarteeva, GCP, dbt, Snowflake, Confluent Cloud (Kafka)

Tags: Data Engineering Data in Motion

The Challenges

  • The client wanted an effective DataOps framework for their newly deployed data fabric.

  • They also wanted data modernization to efficiently manage a globally distributed data platform on a modern data stack.

  • To meet the growing global demand, the client wanted to ensure scalability and maintenance of the customer service platform.