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    Data Governance Cuts Returns by 25%

    25% Reduction in Online Order Returns with a Data Governance Solution

    Highlights

    Implementation of Product-360 solution for a holistic view of data.

    The solution enabled rapid indexing of trusted, structured information.

    Seamless linking and indexing of structured and unstructured data sources for fast and intuitive access.

    Overview

    We implemented a Product-360 solution for a well-known global cosmetic retailer, addressing their need for comprehensive product data governance. With extensive data engineering and data governance experience, we helped the retailer achieve a 25% reduction in online order returns. By leveraging the power of Infosphere MDM implementation, we enabled better access to product information and enhanced responsiveness to specific situations, improving operational efficiency and customer satisfaction.

    Client

    A global cosmetic retailer

    Geography

    Global

    Industry

    Retail

    Tech Stack

    Product-360

    Tags: Data Engineering Data Governance MDM Implementation Data Driven Enterprise Improve Customer Experience

    The Challenges

    • Challenges in managing massive amounts of data due to multiple hierarchies, classifications, products, items, and variants lead to high error rates.

    • The company needed a comprehensive view of structured and unstructured data to leverage the collected data effectively.

    • The retailer recognized the importance of using data to improve customer experience, but the existing data challenges hindered their ability to derive valuable insights.