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25% Reduction in Online Order Returns with a Data Governance Solution


Implementation of Product-360 solution for a holistic view of data.

The solution enabled rapid indexing of trusted, structured information.

Seamless linking and indexing of structured and unstructured data sources for fast and intuitive access.


We implemented a Product-360 solution for a well-known global cosmetic retailer, addressing their need for comprehensive product data governance. With extensive data engineering and data governance experience, we helped the retailer achieve a 25% reduction in online order returns. By leveraging the power of Infosphere MDM implementation, we enabled better access to product information and enhanced responsiveness to specific situations, improving operational efficiency and customer satisfaction.


A global cosmetic retailer





Tech Stack


Tags: Data Engineering Data Governance MDM Implementation Data Driven Enterprise Improve Customer Experience

The Challenges

  • Challenges in managing massive amounts of data due to multiple hierarchies, classifications, products, items, and variants lead to high error rates.

  • The company needed a comprehensive view of structured and unstructured data to leverage the collected data effectively.

  • The retailer recognized the importance of using data to improve customer experience, but the existing data challenges hindered their ability to derive valuable insights.