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Analytics, AI, and Data Sciences
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Past Webinars

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NexusAI: From Tickets to Outcomesarrow-icon

Learn about Mastech’s value-driven differentiation and how we accelerate your AI outcomes.

    Who we are

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    Discover how the Mastech ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

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    Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

    On-demand Webinars

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    Customer Service Modernization Utilizing AI Assistantsarrow

    Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

    A Centralized Customer Hub that Boosted Revenue by $85M Annually

    Highlights

    Earned $30M quarterly working capital gains with 70% boost in customer data quality.

    Drove $51-$85M/yr revenue growth in a $1.7B stream with online personalization.

    Saved $3M-$5M annually by retiring legacy systems, leading to cost efficiency.

    Overview

    We collaborated with a tech company to implement a comprehensive, enterprise-wide customer data management strategy. By leveraging data-driven insights and enabling personalized experiences, the project aimed to optimize operational and analytical use cases.

    Client

    A renowned tech company

    Geography

    Worldwide

    Industry

    IT OEM/Retail

    Tech Stack

    TigerGraph, Oracle StreamSet, .Net

    Tags: MDM Data-as-an-Asset

    The Challenges

    • Customer data stored and managed in several different databases, lacking consistent governance impacting overall data quality and cohesiveness. Managing 15+ independent customer-facing portals presented maintenance, data quality, and enterprise agility challenges, adversely affecting user experience and operational efficiency.