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Mastering Customer & Supplier Relationships with MDM POC

Highlights

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A Probabilistic Matching Engine (PME) identified 20% duplicates in customer master data

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Confidence was built through a pilot/POC project, paving the way for a defined strategy for the production phase

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The implementation streamlined data management and significantly improved data quality for the client

Overview

Mastech InfoTrellis collaborated with a global manufacturing company to address the pressing challenge of data inaccuracy and fragmentation. By establishing an organization's master golden record, the client aimed to create a unified view of customer and supplier relationships. The project was initiated through a Proof of Concept (POC) MDM system that enabled streamlined data modeling and improved data stewardship. The solution's success laid the foundation for an enterprise-wide MDM journey.  

Client

A global manufacturing company

Geography

Global

Industry

Manufacturing

Tech Stack

MDM POC Implementation

Tags: Data Governance

The Challenges

  • The existence of multiple master data authoring systems and data silos led to difficulties in understanding customers and suppliers accurately 

  • The existing customer MDM system had lost the organization’s trust and was challenging to maintain

  • Data quality challenges led to hampered prompt and accurate insights into customers and suppliers  
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