Streamlining data subject requests with OneTrust

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Highlights

Ensured 100% processing of data subject requests within mandated timeframes.

The MDM solution achieved full readiness for managing customer updates on privacy and consent preferences.

A streamlined process enabled swift responses to all data subject requests, meeting regulatory deadlines. 

Overview

Mastech InfoTrellis guided the client through the complexities of US data privacy regulations with a two-pronged approach. We designed a robust privacy framework to ensure compliance with evolving laws and empowered customers by enabling their MDM solution to manage data privacy preferences. This included reviewing existing policies and data classification to integrate essential privacy control points within the MDM system, fostering transparency and customer control over their information.

Client

A renowned retail organization 

Geography

Europe and the countries of USA and Indonesia   

Industry

Retail and wholesale

Tech Stack

MDM  

The Challenges

The client wanted to implement the OneTrust solution after facing a complex regulatory landscape with evolving state privacy laws in the US
The client also struggled to collect and utilize customer data while adhering to privacy guidelines
There was a need to efficiently handle all customer requests regarding their data within specified timeframes