Skip to content
Close
SEARCH
Connect with us
Connect with us

Value Chain of Data arrow-image

Past Webinars

Menu-Banner (5)-2
Agentic KYC: Go beyond compliance with trusted, unified data arrow-icon
Analytics, AI, and Data Sciences
Predictive Analytics
Knowledge Graphs
Graph Analytics

Past Webinars

Menu-Banner (8)
NexusAI: From Tickets to Outcomesarrow-icon

Learn about Mastech’s value-driven differentiation and how we accelerate your AI outcomes.

    Who we are

    why-we-are

    Discover how the Mastech ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

    Learn more about us arrow

    Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

    On-demand Webinars

    Cloud-data-warehouse
    Customer Service Modernization Utilizing AI Assistantsarrow

    Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

    Banner-1920-5

    Automated Order Management & Customer Support Chatbot for Popular Sweepstakes Platform 

    Highlights

    Icon-01-4

    Customized AI chatbot on the ODA platform ensured user-friendly access to support services.

    Icon-02-Apr-10-2024-05-23-58-2698-AM

    Deflected live chats decrease call center costs while providing 24/7 customer support.

    Icon -03-Apr-10-2024-05-24-09-8648-AM

    Streamlined processes and centralized support contribute to increased customer satisfaction and loyalty, which is reflected in an expanded user base and successful transactions.

    Overview

    Mastech InfoTrellis partnered with a popular Sweepstakes Platform for enhanced customer support by implementing an AI chatbot solution utilizing the Oracle Digital Assistant platform. This solution provided 24/7 comprehensive online support, effectively decreasing call center expenses by diverting live agent interactions. Additionally, we facilitated the client's robust deflection rates, high transaction volumes, and increased customer loyalty. The streamlined processes resulted in better customer experience, and empowered customers with self-service capabilities. 

    Client

    A popular sweepstakes platform  

    Geography

    NA 

    Industry

    Sweepstakes

    Tech Stack

    Oracle Digital Assistant, Oracle Service Cloud

    Tags: Data Activation Customer Service

    The Challenges

    • The client struggled to elevate the overall customer service experience for prompt, accurate, and personalized assistance across all touchpoints.  

    • They aimed to decrease reliance on live agent interactions to optimize operational costs and resource allocation in the call center.   

    • The client sought to deliver proactive and tailored technical support solutions through automation. 
    Challenges-image-Apr-10-2024-05-23-28-1215-AM