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Live Webinar

Automating Customer Service with Quiq: Empowering CX through Customer-Centric AI

Wednesday, September 25, 2024

11:00 AM – 11:45 AM EST 

#MastechTalks

Explore the role of Quiq GenAI in customer service automation

Imagine a world where your customer service team can instantly resolve queries, provide personalized support, and operate around the clock without breaking a sweat. Today's customers expect fast, seamless, personalized experiences across various channels, from social media to chat and email. However, meeting these demands while managing costs and complexity can be challenging. That's where customer service automation comes into play. 83% of organizations are transforming CX for measurable outcomes, with 41% updating or launching generative AI, virtual assistants, and bots.

Join us for an insightful webinar where we explore how Quiq GenAI is transforming customer service. Discover how this cutting-edge technology can help your organization enhance customer satisfaction, improve efficiency, and drive business growth. We will also delve into real-world use cases and demonstrate how Quiq GenAI can be implemented to deliver exceptional customer experiences.

Key Takeways

Elevate Customer Service with AI Elevate Customer Service with AI

Discover how Quiq GenAI improves customer interactions with instant, personalized responses. This leads to higher ticket deflection and first-contact resolution rates, ultimately reducing support costs.

 
Uncover the Power of AI-Driven Automation Uncover the Power of AI-Driven Automation

Learn how AI-powered automation can cut costs, improve efficiency, deliver seamless customer experiences, drive sales, increase customer retention, and turn inquiries into revenue opportunities.

 
24-7 Self-Service for Better Customer Satisfaction 24/7 Self-Service for Better Customer Satisfaction

Understand how offering 24/7 real-time self-service encourages customers to interact with your business anytime, anywhere. This enhances engagement and is a great opportunity to increase retention and loyalty.

 

Who should attend

  • Customer Success Officer
  • Architect Chief Marketing Officer
  • Chief Technology Officer
  • Chief Information Officer
  • Chief Digital/Data Officer

Our Speakers

Deepti Soni
Blake Hines

GM and VP, CX Practice,

Mastech InfoTrellis

Anuj Behl
Anuj Behl

Senior CX Architect,

Mastech InfoTrellis

Anuj Behl
Michael Hartsog

VP, Customer Growth and Alliances,

Quiq

Insights

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Targeted marketing effectively breaks down the larger market into...

unleashing

In the world of Customer Experience (CX), chatbots have become a...

navigating

Chatbots have become an undeniable force in the digital landscape...

crafting

In today's dynamic business landscape, delivering exceptional customer...

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