Live Webinar
Automating Customer Service with Quiq: Empowering CX through Customer-Centric AI
Wednesday, September 25, 2024
11:00 AM – 11:45 AM EST
#MastechTalks
Explore the role of Quiq GenAI in customer service automation
Imagine a world where your customer service team can instantly resolve queries, provide personalized support, and operate around the clock without breaking a sweat. Today's customers expect fast, seamless, personalized experiences across various channels, from social media to chat and email. However, meeting these demands while managing costs and complexity can be challenging. That's where customer service automation comes into play. 83% of organizations are transforming CX for measurable outcomes, with 41% updating or launching generative AI, virtual assistants, and bots.
Join us for an insightful webinar where we explore how Quiq GenAI is transforming customer service. Discover how this cutting-edge technology can help your organization enhance customer satisfaction, improve efficiency, and drive business growth. We will also delve into real-world use cases and demonstrate how Quiq GenAI can be implemented to deliver exceptional customer experiences.
Key Takeways
Discover how Quiq GenAI improves customer interactions with instant, personalized responses. This leads to higher ticket deflection and first-contact resolution rates, ultimately reducing support costs.
Learn how AI-powered automation can cut costs, improve efficiency, deliver seamless customer experiences, drive sales, increase customer retention, and turn inquiries into revenue opportunities.
Understand how offering 24/7 real-time self-service encourages customers to interact with your business anytime, anywhere. This enhances engagement and is a great opportunity to increase retention and loyalty.
Who should attend
- Customer Success Officer
- Architect Chief Marketing Officer
- Chief Technology Officer
- Chief Information Officer
- Chief Digital/Data Officer
Our Speakers
GM and VP, CX Practice,
Mastech InfoTrellis
Senior CX Architect,
Mastech InfoTrellis
VP, Customer Growth and Alliances,
Quiq
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