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Past Webinars

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Past Webinars

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NexusAI: From Tickets to Outcomesarrow-icon

Learn about Mastech’s value-driven differentiation and how we accelerate your AI outcomes.

    Who we are

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    Discover how the Mastech ecosystem is enabling customers to make well-informed decisions faster than ever and how we stand apart in the industry.

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    Delve into our wealth of insights, research, and expertise across various resources, and uncover our unique perspectives.

    On-demand Webinars

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    Customer Service Modernization Utilizing AI Assistantsarrow

    Thrive in a supportive and inclusive work environment, explore diverse career options, grow your skills, and be a part of our mission to excellence.

    On-demand webinar

    Agentic AI x Quiq:
    From Hype to Hands-on

    #MastechTalks

    Transforming Customer Experience with Agentic AI

    Agentic AI is revolutionizing customer experience by automating support workflows, enhancing accuracy, and driving meaningful interactions at scale. If you missed our live session, you can still access the insights shared by industry experts.

    In this on-demand webinar, discover how Agentic AI is being used to solve real CX challenges—from faster resolutions and contextual responses to intelligent decision-making across channels.

    Key Takeaways

    How to automate complex CX workflows with Agentic AI Automate Complex CX Workflows

    Learn how to streamline customer support processes using Agentic AI, reducing manual tasks and improving efficiency

      
    Steps to integrate Agentic AI into your support ecosystem Integrate Agentic AI into Your Support Ecosystem

    Understand the steps to seamlessly incorporate Agentic AI into your existing support infrastructure

      
    Tips for measuring the ROI and impact of AI-led CX transformation Measure ROI and Impact transformation

    Discover tips for evaluating the return on investment and overall impact of AI-led CX transformations

      
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    Who should attend  

    • Customer Experience Leaders
    • Support Team Managers
    • AI and Automation Enthusiasts
    • Business Transformation Strategists

    Our Speakers

    Michael-Hartsogs
    Michael Hartsog

    VP, Customer Growth and Alliances,

    Quiq
    Lawrence-100x100
    Lawrence Hanig

    VP- Data Activation,

    Mastech InfoTrellis
    Anuj-Behl-1
    Anuj Behl

    Senior CX Architect,

    Mastech InfoTrellis
    Anurag-Mittal
    Anurag Mittal

    Senior Director – Customer Experience, Data Activation,

    Mastech InfoTrellis

    Insights

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    Blogs

    Agentic AI: The Next Big Thing in AI Space

    The newest wave of artificial intelligence is here and is set to change...

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    Blogs

    Data First, AI Next: Building a Foundation for AI-Driven Business Success

    Artificial intelligence (AI) is revolutionizing industries with its ability...

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    Blogs

    The What, Why, and How of Entity Resolution in Modern Organizations

    As a powerful tool for modern organizations, entity resolution...

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    Scale up your data quotient

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