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Blake Hines

Featured Image Featured
Data-as-an-Asset
Real-Time vs. Batch Processing in Data...
By Suman Malik | 3 min read

In the era of always-on services and instant customer expectations, the speed at which...

Read More
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Data-as-an-Asset
Mastering Compliance with Intelligent MDM: How AI...
By Marketing Team | 3 min read

Introduction: Data compliance is no longer a back-office concern

In an industry where regulatory...

Read More
Featured Image Featured
Data-as-an-Asset
Real-Time vs. Batch Processing in Data...
By Suman Malik | 3 min read

In the era of always-on services and instant customer expectations, the speed at which...

Read More
Featured Image Featured
Data-as-an-Asset
Mastering Compliance with Intelligent MDM: How AI...
By Marketing Team | 3 min read

Introduction: Data compliance is no longer a back-office concern

In an industry where regulatory...

Read More
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GM & VP, CX Practice

Blake is the General Manager and Vice President of our Customer Experience practice, where he manages the integration of sales and delivery teams, offerings, and partnerships. He has managed over 1,000 Customer Experience implementations globally in his career, focusing on driving KPI-driven outcomes for his client's customer service, field service, sales, marketing, analytics, and AI needs.

Blog Post by Blake Hines

Customer Service

AI-Powered Customer Service: A New Era of Exceptional Experiences

By Blake Hines4 min read
Customer service is often regarded as one of the most stressful professions in the world. ...
Customer Service

Creating Seamless Customer Experiences with AI-Powered Automation

By Blake Hines5 min read
Modern-day customers demand exceptional experiences across all touchpoints. Customers ...
Customer Service

Automating Customer Service with GenAI: A Guide

By Blake Hines7 min read
Today, customer service is as important as any product. Convenience, better service, and ...
Customer Service

Choosing the Right GenAI Model for Your Customer Service Needs

By Blake Hines4 min read
Today's customers expect lightning-fast responses, 24/7 availability, and personalized ...