Create a Roadmap and vision for Customer Experience across all enterprise functions, with a clear cost-benefit analysis for the right application of technologies.
A roadmap to better Customer Experiences
Leveraging AmberLeaf expertise of over 1900 Customer Experience projects, Mastech InfoTrellis is now capable of delivering Customer Experience Roadmaps, aiming to help clients create a vision for their initiative.
Organizations know that they want to improve customer service, create personalized messaging and enhance the Customer Experience—but they do not know how to get started. Mastech InfoTrellis Customer Experience Roadmaps are a set of Advisory Services that are fast-paced, cost-effective engagements that provide the client executive teams with all the information needed to greenlight their Customer Experience initiative. Mastech InfoTrellis Customer Experience Roadmap documents essential requirements, investigates the current systems landscape, provides a reference architecture and design, creates a 12-24 month action plan, and identifies any organizational risks caused by the initiative.
Customer Experience Advisory Services
Mastech InfoTrellis offers a wide range of Customer Experience Roadmaps as showcased below:
An Enterprise-wide look at the customer journey across Sales, Marketing and Services that helps in relating experiences across all customer-facing channels, with customer journey analytics.
Define an overall Analytics approach across customer journeys with targeted support for Marketing, Sales and Service functions including Marketing performance, personalization, and customer satisfaction.
Define a next-gen customer retention program based on deep-dive analytics coupled with a research plan to uncover innovative loyalty benefits.
Strategies to improve customer acquisition, retention & cross-sell while identifying technology gaps to improve marketing performance. Define metrics for customer retention, and acquisition.
Define key strategies for success while identifying gaps to improve account acquisition & expansion. Develop Sales Experience plans for direct sales, inside-sales, pre-sales, and operations.
Define an approach for omni-channel service including mobile while identifying gaps to close that enhance the customer experience. Improve the mobile field-service experience if necessary.
These services are designed for an enterprise-wide look at the customer journey and approach for omnichannel services. It also focuses on customer journey analytics for Sales, Marketing, and Service. Some of the other vital services include strategies to improve customer acquisition, customer retention, identifying technology gaps, deep-dive analytics planning, and much more.
Along with the above services, we also provide standard deliverables across all roadmaps, which covers future architecture, current system analysis, technology recommendations, and organizational recommendations.
CX Roadmaps for success
Mastech InfoTrellis has built Customer Experience Roadmaps for a range of clients, including B2C, B2B, large enterprises, mid-market organizations, and various verticals, including financial services, retail, healthcare, telecommunications, sports, media, and manufacturing.
Create an effective roadmap to drive better Customer Experiences across the enterprise.
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