Create a roadmap and vision for Customer Experience transformation across all enterprise functions, with a clear cost-benefit analysis for the right application of technologies.
A roadmap to better Customer Experiences
Leveraging over 2000 Customer Experience projects, Mastech InfoTrellis can deliver Customer Experience solutions, aiming to help clients create a vision for their initiative. Organizations know that they want to improve customer service, create personalized messaging, and enhance the Customer Experience—but they do not know how to get started. Mastech InfoTrellis Customer Experience Roadmaps are a set of Advisory Services that are fast-paced, cost-effective engagements that provide the client executive teams with all the information needed to greenlight their Customer Experience initiative. Mastech InfoTrellis documents essential requirements, investigates the current systems landscape, provides a reference architecture and design, creates a 12-24 month action plan, and identifies any organizational risks caused by the initiative.
Customer Experience Advisory Services
Mastech InfoTrellis offers a wide range of Customer Experience solutions as showcased below:
These services are designed for an enterprise-wide look at the customer journey and approach for omnichannel services. It also focuses on customer journey analytics for Sales, Marketing, and Service. Some of the other vital services include strategies to improve customer acquisition, customer retention, identifying technology gaps, deep-dive analytics planning, and much more.
Mastech InfoTrellis also provides standard deliverables across all roadmaps, which covers future architecture, current system analysis, technology recommendations, and organizational recommendations.
CX Roadmaps for success
Mastech InfoTrellis has built Customer Experience Roadmaps for a range of clients, including B2C, B2B, large enterprises, mid-market organizations, and various verticals, including financial services, retail, healthcare, telecommunications, sports, media, and manufacturing.
CX offerings, services and framework covering the end-to-end customer journey
Create an effective roadmap to drive better Customer Experiences across the enterprise.
Other Customer Experience Service Offerings: